Gk9my Privacy Policy – How We Protect the Personal Data of Every Member in Malaysia

gk9my collects personal data from members during the registration process, day-to-day use of the platform, and interactions with our support team. This data collection is necessary to enable us to provide a safe, fair, and high-quality service to all players in Malaysia.

gk9my does not collect sensitive personal data such as health information, political views, religious beliefs, or biometric data, unless it is required for specific identity verification purposes and only with your explicit prior consent.

Gk9my does not knowingly collect data from individuals under the age of 18. Should we discover that data from a minor has been collected without our knowledge, it will be deleted immediately and the account in question will be closed in accordance with our established protection procedures.

gk9my uses collected personal data solely for lawful and specified purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

The main purposes for which gk9my uses your personal data are as follows:

• Account Management: Creating, verifying, and managing your gk9my account, including the KYC process required to maintain platform security
• Transaction Processing: Processing your deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Boost, or ShopeePay, and processing withdrawals of winnings to your account in Malaysian Ringgit (RM)
• Service Provision: Gives you full access to all live casino games, slots, football, badminton, e-sports and live matches on the gk9my platform
• Customer Support: Resolving any issues, enquiries, or complaints you submit to the gk9my support team via live chat, email, or WhatsApp
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, and any misuse of the gk9my platform
• Legal Compliance: Fulfilling gk9my's obligations under applicable Malaysian law, including PDPA 2010
• Platform Enhancements: Analysing aggregated usage patterns (not individual behaviour) to improve the playing experience at gk9my
• Marketing Communications: Sends you information about relevant gk9my bonuses, promotions and new offers – you can opt out of these communications at any time

gk9my does not sell, rent, or share members' personal data with third parties for marketing purposes. However, there are specific situations where gk9my needs to share data with selected third parties in order for our services to operate correctly and securely.

Third parties that may receive your personal data and the purpose of such sharing:

• Payment Service Providers: Payment system providers that process your deposit and withdrawal transactions — including the FPX gateway, DuitNow providers, and e-wallet processing systems — receive only the data necessary to complete your transaction
• Game Software Providers: Companies such as Evolution Gaming, NetEnt, Microgaming, and Pragmatic Play, which provide live casino games and slots for the gk9my platform — game data is shared under strict confidentiality agreements
• KYC Service Providers: Identity verification companies that assist gk9my in authenticating the identity documents of new members
• Statutory Authorities: Malaysian law enforcement agencies or courts where required by court order or applicable law
• Auditors & Professional Advisors: Independent auditors who verify game fairness and legal advisors who assist gk9my in meeting regulatory requirements

All third parties that receive personal data of gk9my members are bound by strict confidentiality agreements and are required to protect that data to the same or higher standard as that practised by gk9my itself. Any breach by a third party will be met with appropriate action, including contract termination and legal proceedings.

gk9my implements multiple layers of technical and organisational security to protect members' personal data against unauthorised access, disclosure, alteration, or accidental destruction.

Key security measures implemented by gk9my:

• 256-bit SSL Encryption: All data transmitted between your device and gk9my's servers is encrypted using TLS 1.3 with AES 256-bit encryption — making it virtually impossible for any third party to intercept
• Multi-Layered Access Controls: gk9my members' personal data is only accessible to staff who require it to perform their duties, and such access is regularly monitored and audited
• Data-at-Rest Encryption: Personal data stored in gk9my's databases is encrypted even at rest, meaning that even if someone were to gain physical access to the servers, the data would be unreadable without the correct encryption key
• 24/7 Security Monitoring: gk9my's systems are continuously monitored for suspicious activity and intrusion attempts by an experienced cybersecurity team
• Two-Factor Authentication: Available to all gk9my members as an added security layer that combines your password with a verification code sent to your mobile phone
• Regular Security Audits: gk9my's security infrastructure is regularly audited by independent cybersecurity experts to identify and address any potential vulnerabilities

Although gk9my takes all reasonable steps to protect your data; however, no security system can guarantee absolute 100% protection. In the event of any security incident involving your personal data, gk9my will notify you and the relevant authorities within the timeframe required under applicable Malaysian law.

You also play an important role in keeping your gk9my account secure. Make sure you use a strong, unique password, never share it with anyone, and contact gk9my immediately if you suspect any suspicious activity on your account.

gk9my uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the gk9my website.

Types of cookies used by gk9my:

• Essential Cookies: Required for the basic functionality of the gk9my platform, including secure login, game session management, and security. These cookies cannot be disabled without affecting the platform's core functions
• Preference Cookies: Saves your preferences such as language, display settings and game choices for a more personalised experience each time you log in to gk9my
• Analytics Cookies: Helping gk9my understand how members use the platform — information collected is in aggregated form and cannot be used to identify you individually
• Security Cookies: Used to detect suspicious access attempts and protect your gk9my account from fraud

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the platform gk9my. Third-party cookies used for marketing purposes can be disabled through the cookie settings available on the gk9my homepage.

gk9my retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

Data retention guidelines at gk9my:

• Active Account Data: For as long as your gk9my account remains active, your personal data will be retained to allow us to provide you with continuous and secure service
• Data After Account Closure: After an account is closed, gk9my will retain the data necessary for legal compliance, fraud prevention, and the resolution of any outstanding claims for a minimum period of 7 years – a standard requirement for the financial and entertainment industry in Malaysia
• Financial Transaction Records: Records of deposits, withdrawals, and other financial transactions are retained for 7 years in accordance with financial reporting requirements and anti-money laundering regulations
• Security Logs: Security activity logs are retained for 2 years for the purpose of security incident investigation where required
• Support Communication Data: Records of live chat conversations and emails with the gk9my support team are retained for 3 years

Once the specified retention period has expired, gk9my will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

Under the Malaysia Personal Data Protection Act 2010, you as a member gk9my have certain rights regarding your personal data, and we are fully committed to honouring them.

gk9my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer to players in Malaysia.

When significant changes are made to this Privacy Policy, gk9my will:

• Publishing the updated version on the gk9my Privacy Policy page with a new updated date
• Sending email notifications to all active registered gk9my members
• Displaying a clear notice on the gk9my platform homepage for at least 30 days after the amendment takes effect

Continued use of the gk9my platform after the effective date of an updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amendments, please contact the gk9my support team to discuss your options, including closing your account should you choose to do so.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how gk9my protecting your personal data as a valued member.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gk9my handling your personal data, please do not hesitate to get in touch. The gk9my support team is ready to assist you in Bahasa Melayu at any time.